Part-Time Remote Customer Service Representative

If you're looking for a part-time, fully remote customer service role with a strong hourly rate, Valor Network is hiring a Customer Service Representative to support its teleradiology workflow team. The role pays $20–$25 an hour, covers an estimated 20 hours a week, and doesn't require a healthcare background to apply — just solid customer service or help desk experience.

Valor Network is a Service-Disabled Veteran Owned Small Business and SBA-certified HUBZone company that provides teleradiology and imaging workflow support to healthcare organizations across the U.S. In this role, you'd be the first point of contact for radiologists, technologists, and clinical staff who run into workflow issues — helping keep patient studies and reports moving on time.

About Valor Network

Valor Network is a Service-Disabled Veteran Owned Small Business, an SBA-certified HUBZone Small Business, and a recipient of the 2025 HIRE Vets Medallion Award. The company focuses on supporting the U.S. military, veteran, and healthcare communities through reliable teleradiology services and imaging workflow support for healthcare providers nationwide.

What the Role Involves

• Providing friendly, accurate phone and ticketing support to radiologists, technologists, and clinical staff
• Triaging incoming requests, assessing urgency and impact, and escalating anything outside Tier 1 scope
• Resolving common issues such as login/access problems, password resets, user setup requests, and missing studies or reports
• Gathering complete case details and documenting each ticket clearly through to resolution
• Communicating status updates to users and prioritizing anything that could affect patient care or turnaround time
• Following established procedures and contributing to job aids, scripts, and troubleshooting guides
• Maintaining professionalism and confidentiality, including HIPAA and company security compliance

Who Can Apply

Required:

• At least 1 year of customer service, call center, or help desk experience
• Strong verbal and written communication, with the ability to support stressed users calmly and professionally
• Ability to work independently in a remote setting while staying responsive to calls and tickets
• Comfortable following standard processes and documenting issues clearly
• Reliable attendance for the scheduled shift — 1:00 p.m.–11:00 p.m. Eastern Time, including rotating weekends and holidays (~20 hours/week)
• High school diploma or equivalent

Preferred (not required):

• Healthcare support experience (radiology, emergency, inpatient, or outpatient settings)
• Familiarity with radiology/imaging workflows and terminology (PACS/RIS, orders/results)
• Experience with ticketing systems and remote support tools

Home setup: a dependable internet connection and a computer workstation suitable for handling frequent inbound calls and concurrent ticket work.

Pay and Contract Details

• Pay: $20–$25 per hour, depending on experience
• Contract type: Part-time, estimated 20 hours per week
• Schedule: 1:00 p.m.–11:00 p.m. ET, Monday through Sunday, including rotating weekends and holidays
• Work location: Fully remote (work from home)

Benefits

The listing doesn't detail a specific benefits package for this part-time role — check with Valor Network directly during the application process for details on pay progression, scheduling flexibility, and any additional perks.

How to Apply

If you have solid customer service experience and can commit to the required evening/weekend Eastern Time schedule, this is a strong part-time remote opportunity with a company that has a clear public-service mission.

Apply for this opportunity here