Customer Service Representative-Fitness at American Specialty Health – Remote Job

Employer : American Specialty Health, Inc. (ASH)
Job Location : Remote Job
Job Type : Full-Time
Work Arrangement : 100% Remote
Hourly Pay : USD $15.00 per hour

Job Overview

American Specialty Health (ASH) is seeking a Customer Service Representative – Fitness to join its Customer Service-Fitness team. This remote position is ideal for customer service professionals who are passionate about helping members access and utilize ASH's fitness programs.

As a Customer Service Representative, you will serve as the primary point of contact for members, fitness clubs, and health plans by answering questions, resolving issues, processing requests, and delivering exceptional customer support. The role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced remote environment.

Work Arrangement

This is a 100% remote job. Successful candidates will receive company-provided technology and complete training remotely.

To be eligible, applicants must have:

• A dedicated home office or designated work area.
• Reliable high-speed internet service.
• Minimum internet speed of 50 Mbps download and 10 Mbps upload.
• 100 Mbps download and 20 Mbps upload is recommended for optimal video conferencing and online collaboration.

Key Responsibilities

Customer Support

• Answer inbound telephone calls from members, fitness centers, and health plan representatives.
• Deliver professional, accurate, timely, and courteous customer service.
• Respond to customer questions regarding ASH Fitness products and wellness programs.
• Determine the purpose of each call and accurately document customer information in internal systems.
• Provide solutions by following established company policies and procedures.
• Process member co-payments or other required payments when applicable.
• Escalate complex issues to the Research Team or Supervisor when necessary.
• Conduct research to resolve unique customer inquiries using available company resources.
• Ensure customer concerns are resolved within established service timelines.
• Manage follow-up activities and maintain high-quality customer service standards.
• Support other ASH departments by contacting members and fitness clubs when required.
• Attend departmental meetings and contribute to team collaboration.
• Perform additional customer service duties as assigned.

Eligibility Requirements

Minimum Eligibility Requirements

• High School Diploma or GED certificate.
• At least 1 year of professional customer service experience.
• Basic proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to build positive relationships with customers and colleagues.
• Strong organizational, time management, and multitasking skills.
• Ability to work efficiently in a fast-paced environment with changing priorities.
• Strong analytical and problem-solving abilities.
• Ability to maintain confidentiality while handling customer information.

Preferred Qualifications

• Previous inbound call center experience.
• Experience working within the healthcare industry.
• Experience supporting customers over the phone in a high-volume environment.
• Familiarity with customer service software and case management systems.

Salary & Benefits

• Hourly Pay: USD $15.00 per hour
• Company-provided remote work equipment.
• Fully remote work opportunity.
• Paid remote training.
• Career development opportunities within a leading healthcare organization.
• Collaborative and supportive work environment.

Physical Requirements

• Ability to remain seated for extended periods while working.
• Ability to communicate effectively by phone and in writing.
• Ability to operate a computer, keyboard, mouse, and telephone.
• Ability to lift up to 10 pounds when necessary.

Why Work at American Specialty Health?

• Join a nationally recognized healthcare organization.
• Work remotely with company-provided technology.
• Help members improve their health through fitness and wellness programs.
• Receive paid training and ongoing professional support.
• Build your customer service career in the healthcare industry.
• Work with a team committed to delivering outstanding member experiences.

Equal Employment Opportunity

American Specialty Health is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, political affiliation, or any other protected characteristic under applicable law.

Reasonable accommodations are available for qualified individuals with disabilities throughout the recruitment and employment process.

How to Apply

Interested and qualified candidates should click the Apply button below to submit their application. Before applying, carefully review the eligibility requirements, remote work requirements, internet speed specifications, salary details, and job responsibilities to ensure you meet the qualifications for this position.