Customer Service Manager Job at Aureole Consulting – Lekki, Nigeria

Aureole Consulting Limited is hiring an experienced Customer Service Manager to lead its Customer Services Department in Lekki, Lagos. The role pays ₦450,000 to ₦500,000 a month and is suited to a seasoned customer service professional ready to take ownership of a department's strategy, performance, and day-to-day operations rather than just handling frontline enquiries.

Proximity to Lekki is described as essential for this role, so it's best suited to candidates based in or able to commute reliably to that part of Lagos.

About the Role

The Customer Service Manager will be responsible for the full day-to-day running of the Customer Services Department — implementing the company's customer service strategy, managing order processing and enquiries, monitoring performance against service standards, and driving continuous improvement across the function.

What the Role Involves

• Leading and managing daily operations of the Customer Services Department
• Implementing the company's customer service strategy in line with departmental and business objectives
• Overseeing accurate, timely processing of customer quotations, orders, and order confirmations
• Managing staffing, training, coaching, and performance to ensure the team delivers efficient, high-quality service
• Establishing and monitoring service standards, performance targets, and KPIs
• Driving continuous improvement initiatives across customer enquiries and order processing
• Promoting effective communication and collaboration across the Customer Services function
• Fostering a positive, motivated, high-performing team environment
• Supporting change management and process improvement initiatives to enhance customer experience and operational efficiency

Who Can Apply

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Minimum 5 years of recent, proven experience in a B2B or B2C customer service environment, including at least 3 years in a senior customer service or customer relations management role
• Experience in a manufacturing or wholesale environment is an advantage
• Proven experience working in a fast-paced, high-fluctuation, customer-driven industry
• Demonstrated experience with change management, process improvement, or continuous improvement initiatives
• Strong resource planning, organisational, team management, problem-solving, and performance management skills
• Strong customer focus, with excellent communication and interpersonal skills
• High level of accuracy and attention to detail
• Proficiency in Microsoft Office and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar
• Experience handling customer enquiries across email, live chat, WhatsApp, telephone, and social media

Pay and Contract Details

• Pay: ₦450,000 – ₦500,000 per month
• Contract type: Full-time
• Location: Lekki, Lagos (in person — proximity to Lekki required)

Benefits

The listing doesn't detail a specific benefits package for this role — candidates should confirm details such as HMO, leave allowance, and pension directly with Aureole Consulting during the application process.

How to Apply

Interested candidates should send their CV to careers@aureole.ng, using "Customer Service Manager" as the subject line of the email.

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