Customer Support Representative (Remote)

Remote customer support staffing is its own niche business model, and Flight CX is built entirely around it — the company doesn't run its own product; it places and manages support teams on behalf of growing startups, mostly ones making their first few customer experience hires. This particular opening is restricted specifically to candidates based in Honduras, and it's entry-level, so prior corporate experience isn't a barrier as long as you've worked in support before.

Flight CX has been placing remote CX roles like this one consistently for several years across Latin America and the Philippines, with a visible track record on remote-jobs boards and an employer profile on Glassdoor. Reviewers describe it as a smaller, newer company rather than an established enterprise — culture and management get praised, while pay and benefits are flagged as an area still catching up. Worth knowing going in rather than finding out after you've started.

What You'll Be Doing

• Handling customer inquiries via live chat, email, and/or phone — answering questions and resolving issues directly
• Using a range of digital support tools to give customers accurate information
• Feeding suggestions for customer experience improvements back to your team and the client
• Working to meet and exceed productivity and quality targets
• Representing Flight CX professionally and warmly in every client interaction

Pay, Contract & Location

• Pay: Not stated in the listing — confirm the exact figure directly with Flight CX before accepting an offer
• Contract type: Full time, entry level
• Schedule: Must be able and willing to work full-time on any shift, including weekend availability (Saturday or Sunday)
• Location: Remote 

Benefits

• Flexible, fully remote work environment
• A distributed team culture built around service, inclusion, trust, and cooperation
• Learning and development programs to grow your CX career
• Early-stage company, meaning real room for ownership and impact as the team grows
• Paid time off

Payment Setup & Eligibility

• Pay is issued in US Dollars (USD), so you'll need a bank account that accepts ACH or wire transfers in USD — Flight CX names Wise, Mercantil, Facebank, and Payoneer as commonly used options for this
• Prior customer support experience required
• Strong English proficiency required, verified through a language test as part of the process
• No formal sponsorship or relocation is involved — this is a remote-from-home role, not a relocation package

How to Apply

Submit your job application here